Intuit recently activated a new feature within QuickBooks Online (QBO) that has surprised—and in some cases frustrated—business owners. If you're a QBO user sending estimates or invoices, here's why your customers might suddenly be getting unexpected financing emails and what you can do about it.
Why Are My Customers Getting Financing Emails from Intuit?
When you send an estimate or invoice, especially for amounts greater than $2,000, Intuit automatically sends your customers follow-up emails promoting financing options through Intuit Credit Karma.
These emails are meant to help customers afford larger services or products by splitting payments into manageable monthly installments with competitive interest rates. While this could help your cash flow, the issue is simple: Intuit is sending these emails to your customers without explicitly asking for your permission first.
Benefits of QuickBooks Customer Financing:
Faster Payments: Customers can pay invoices sooner by financing the cost.
Increased Sales: Customers may be more likely to accept larger estimates or projects when payment options are available.
No Additional Cost to You: QuickBooks customer financing via Credit Karma costs your business nothing extra.
How Does QuickBooks Online Customer Financing Work?
QuickBooks partners with Intuit Credit Karma—a marketplace of trusted lenders—to provide customized financing offers directly alongside estimates or invoices you send your customers.
The financing process for your customers is straightforward:
Customer receives an estimate/invoice from you.
Intuit follows up with financing offers via email.
Customers view their customized loan options (soft credit inquiry, no credit score impact).
Customers apply for a loan if interested—note, final loan applications may involve a hard credit inquiry.
Can I Turn Off These Financing Emails?
Yes, you absolutely can—and it’s easy.
To disable automatic Credit Karma financing emails sent by Intuit:
Log into your QuickBooks Online account.
Go to the Sales tab and select Financing.
Find the setting labeled “Offer financing to your customers.”
Switch it from ON to OFF.
QBO Account and Settings Screen
That’s it. Once turned off, Intuit stops sending financing emails to your customers immediately.
Should You Keep This Feature On or Turn It Off?
Here are some points to consider:
✅ Pros:
Makes larger invoices easier for customers to afford.
May encourage faster invoice payment.
No additional costs for your business.
⚠️ Cons:
Customers might feel spammed or confused.
Potential customer relationship impacts without clear communication.
Peak Advisers' Recommendation:
Transparency and customer trust matter. If you keep this feature activated, proactively communicate to your customers why they're receiving financing emails and how they benefit.
If you're uncomfortable with Intuit sending these communications without explicit approval, turn off the feature and manage your customer communications directly.
Get Expert Help Managing Your QuickBooks Online Settings
Still have questions or need help managing your QuickBooks settings? Peak Advisers is your trusted QuickBooks partner, helping businesses navigate changes and maintain control.
Contact us today—we’re here to help! 🚀📈